FAQ

1. How long do I have to return an item?

You have 15 days from the date of receiving your order to return the item, as long as it is unworn, unused, and in its original packaging with tags intact.

2. Can I return items that were on sale or purchased with a discount code?

No, discounted and final sale items are non-returnable. This includes items purchased with markdowns or discount codes.

3. What if the item I received is damaged or defective?

If you receive a damaged or defective item, you can request a return or exchange within 15 days of purchase. We will inspect the item and if it meets the criteria, we will process a refund, repair, or replacement.

4. Do I need to get approval before returning an item?

Yes, you must contact our customer care team before sending the item back to us. Items returned without prior approval may be refused.

5. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on the destination. Please check our Shipping Policy for more details.

6. What happens if my order is lost or damaged during shipping?

We are not responsible for items lost or damaged in transit. However, we recommend choosing a trackable shipping method for your return. If you believe your order was lost or damaged, please contact the shipping carrier for assistance.

Hard Candy Fruit Punch Wristlet Phone Strap

Special ingredients

Handmade with love

Big cutie hearts

Japanese Miyuki beads

® Designs are registered Trademarks of String Ting Ltd.