FAQ

1. How long do I have to return an item?

You may request a return within 14 days of receiving your order. Items must be unused, unworn, and returned in their original packaging with all tags attached.

2. Can I return sale or discounted items?

Items purchased during promotions, with discount codes, or marked as final sale are not eligible for return or refund.

3. What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 15 days of purchase. After inspection, we will offer a refund, replacement, or repair depending on the situation.

4. Do I need approval before returning an item?

Yes. All returns must be authorized by our customer service team before being sent back. Unauthorized returns may be rejected.

5. Do you offer international shipping?

We currently offer shipping across most Asian regions.
Our service covers a wide selection of destinations including Taiwan, Hong Kong, Macau, South Korea, Thailand, Singapore, the Philippines, Indonesia, Vietnam, and Malaysia, among others.

For more details, please refer to our Shipping Policy page.

6. What if my order is lost or damaged during shipping?

Once your order has been shipped, responsibility is transferred to the carrier. We recommend using a trackable shipping method.

If your package is lost or damaged in transit, please contact the shipping carrier directly for assistance.