Return & Refund

We are happy to accept returns or exchanges within 14 days of receiving your order, provided the following conditions are met:

Products must be returned within the designated exchange period in their original condition (unworn, unused, unwashed, unaltered, and with no stains or damage).
The outer packaging must be intact (including plastic bags or boxes), and no labels/tapes should be attached directly to the packaging.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
A valid proof of purchase (order number, receipt, etc.) is required for the refund process.
We do not accept returns for items in the following categories:
- Discounted & Final Sale items (including Markdown items and those purchased with discount codes).
- Candles and incense.
- Intimate apparel (socks).
- Gift cards.

Return Process:

Return shipping: Customers are responsible for return shipping fees. We do not provide return labels or reimburse shipping costs, taxes, or duties.
We are not liable for damaged or lost items during the return delivery process.

Once the returned item has been inspected and approved, we will issue a refund to the original payment method.
Please note that it may take up to 10 business days for us to process your return, and additional time may be needed by your financial institution.

For products with quality defects, we offer a one-year warranty from the date of purchase. If any issues arise within the warranty period, you may request a repair, replacement, or refund, subject to inspection and approval by our after-sales service team.
Please note that the one-year warranty does not cover damages caused by improper use, washing, or alterations.

*In case of any disputes, Sweekli reserves the right of final decision.