運送政策

Processing Time:

  • Orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and holidays.
  • If there are any delays in processing your order, we will notify you as soon as possible.

Address Accuracy:

  • It is the customer's responsibility to provide the correct shipping address at checkout.
  • We cannot be held responsible for lost or delayed packages due to an incorrect address. Please double-check your shipping details before confirming your order.

Lost or Damaged Packages:

  • If your order is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue, including filing a claim with the carrier if necessary.
  • For damaged products, please provide photographic evidence of the damage within 7 days of receiving your package.

Customs and Import Duties:

  • International Orders: Any customs duties, import taxes, or fees incurred during shipping are the responsibility of the customer. 
  • We are not responsible for any delays caused by customs clearance.

Shipping Issues or Questions:

If you have any issues or questions regarding your order's shipping status, feel free to contact our customer service team.